name, address, telephone number or email address). It explains how, why and when we collect
and process this information, along with your rights and obligations in respect of the
information. By using our website, www.tileafrica.co.za (the Website), you acknowledge your
acceptance of the provisions in this policy. The policy may change from time to time in line with
legislation or industry developments. Any such changes will be made on this page, therefore, we
recommend you check this page periodically. By continuing to use the Website after the posting of
such changes, you will be deemed to have accepted the changes.
Who We Are
We, as Tile Africa (Pty) Ltd are a division of Norcros South Africa (Pty) Ltd situated at 4 Porcelain
Road, Olifantsfontein, Midrand, 1666. We are a company registered in South Africa, with company
registration number 1952/000012/07. We are the “Responsible Party” as defined in the Protection
of Personal Information Act No. 4 of 2013 (“POPIA”) and are registered with the Information
Regulator under registration number 2619/2021-2022/IRRTT as per the provisions of POPIA. We
respect your privacy and your Personal Information and, for this reason, We take all reasonable
change or withdrawal of your consent may be directed to the Information Officer at
INFORMATION WE COLLECT AND RECEIVE We collect and receive information about you in the following ways:
Information you give us This includes any information that you provide to us directly:
when you sign-up to utilise our services;
by filling in forms on our websites, or those provided to you;
when you enter a competition, promotion or complete a survey;
by posting comments or content on our social media pages;
when you contact us or we contact you and you provide information
directly to us;
to conduct credit reference searches or verification with third-parties;
for audit and record-keeping purposes
What personal information we collect
When you register to use our services, you will be required to provide us
with the following information, your:
Name and Surname;
Contact number and Email address;
Identity or Passport number; and
Date of birth.
Information we collect or receive when you use our website or social media platforms We collect information when you use websites or social media platforms by using
cookies, web beacons and other technologies. Depending on how you access and
use websites, we may receive:
Information we infer about you based on your interaction with products and services;
Device information (for example the type of device you're using, how you access platforms, your browser or operating system and your Internet Protocol ("IP") address); and
Information from third-party sources
We may receive additional information about you that is publicly or commercially
available and combine that with the information we have collected or received about
you in in other ways.
HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE
We use the information we collect and receive for the following general purposes:
to provide you with information, products or services you request from us;
in order to refer you to an appropriate third-party service provider;
to communicate with you;
to provide you with support; and
to provide effective advertising (for example to be provide you with news, special
offers and general information about other goods, services and events which we offer,
that are similar to those that you have already hired or enquired about).
HOW WE SHARE THE INFORMATION WE COLLECT AND RECEIVE
We don’t sell your personal information to third parties for their marketing purposes.
We may share information with:
our affiliates, in other words, other companies in our group;
we may disclose your personal information to a limited number of our
employees and third party service providers (other than those who we
refer you to), who we assist you to interact with;
our business partners. We may share non-personally identifiable
information with select business partners;
other parties in response to legal process or when necessary to conduct
or protect our legal rights;
companies that provide services to us. Companies that provide services
to us or act on our behalf may have access to information about you.
These companies are limited in their ability to use information they receive
in the course of providing services to us or you; and
third-parties where you provide consent. In some cases, third-parties
(often advertisers) may wish to attain information about you in order to
promote their products to you, or for whatever other reason. We may
share information with third-parties where you provide consent in the form
of an explicit opt-in. Before we ask you to opt-in, we will endeavour to
provide you with a clear description of what data would be shared with the
third-party. Remember that once you have opted in to allow us to send
your information to the third-party, we cannot control what they do with
your data; therefore, be sure to investigate their privacy policies before
providing permission for us to share your information.
You have the right to ask us not to contact you for marketing purposes. You can
exercise this right at any time by using any of the various "opt-out" options that we
will always provide to you when we communicate with you. We won’t send you
marketing messages if you tell us not to but we will still need to send you servicerelated messages.
browser to do so.
We want to make sure that any data we hold about you is up to date. So, if you think
your personal information is inaccurate, you can ask us to correct or remove it.
RETENTION OF DATA
We will retain your personal information only for as long as is necessary for the purposes set
our legal agreements and policies.
OUR COMMITMENT TO SECURITY
The security of your data is important to us. While we strive to use commercially acceptable
means to protect your personal information, we cannot guarantee its absolute security.
However, we do employ a number of safeguards intended to mitigate the risk of unauthorized
access or disclosure of your information. We will do our best to protect your personal
information and we will use up to date technology that will help us to do this. We will at all
times comply with our obligation under applicable law.
TRANSFER OF DATA
We are based in and operate from South Africa. Your information, including personal
information, may be transferred to and maintained on servers located outside of your
country of residence, where the data privacy laws, regulations and standards, may
not be equivalent to the laws in your country of residence.
We might transfer your personal information to places outside of South Africa and
store it there, where our suppliers might process it. If that happens, your personal
information will only be transferred to and stored in country that has equivalent, or
better, data protection legislation than South Africa or with a service provider which
is subject to an agreement requiring it to comply with data protection requirements
equivalent or better than those applicable in South Africa.
Your use of our website, followed by your submission of information to us, represents
your consent to such transfer.
We will take all steps reasonably necessary to ensure that your data is treated
LINKS TO OTHER WEBSITES Our website or social media platforms may contain links to and from websites, mobile
applications or services of third parties, advertisers or affiliates. Please note that we are not
responsible for the privacy practices of such other parties and advise you to read the privacy
statements of each website you visit which collects personal information.
ACCESS TO YOUR PERSONAL INFORMATION
You may at any time request:
confirmation that we hold your personal information;
access to your personal information;
the identities or categories of third parties to whom we have disclosed
your personal information; or
that we correct or delete any personal information that is incomplete,
misleading, inaccurate, excessive or out of date.
Should you believe that we have utilised your personal information contrary to
applicable laws, you undertake to first attempt to resolve any concerns with
You are able to contact Norcros SA using the details below:
Information Officer : Takkie Bouwer Address : 4 Porcelain Road, Olifantsfontein,
1666. Tel : (011) 206 - 9000 Email address : [email protected]
If you are not satisfied with such process, you may have the right to lodge a complaint
with the Information Regulator, using the contact details listed below: Address : JD House, 27 Stiemens Street,
Braamfontein, Johannesburg, 2001 Email address : [email protected] Email address : [email protected]